top of page

Terms & Conditions

Effective Date: [13 June 2025]
Last Updated: [13 June 2025]

These Terms & Conditions govern the use of tutoring services provided by Katherine West. By booking or attending a session, you agree to be bound by these terms. If you do not agree, please do not proceed with booking services.

1. About the Tutor

Katherine West is a qualified secondary school teacher offering private online mathematics tutoring to students aged 7–16 (Years 3–11). Services are delivered via online platforms such as Zoom or Google Meet.

2. Booking & Payments

  • Lessons must be booked in advance via email or an agreed scheduling system.

  • Payment is required in advance and may be made via bank transfer or other agreed method.

  • You may choose from 45-, 60-, or 75-minute sessions, with weekly or bi-weekly frequency.

  • Package or block bookings may be offered at discounted rates and are non-refundable unless otherwise agreed.

3. Cancellations & Missed Sessions

  • At least 24 hours' notice is required to cancel or reschedule a session.

  • Cancellations with less than 24 hours’ notice may be charged in full.

  • If a student is late, the session will still end at the scheduled time.

  • If Katherine West. is unable to attend a session due to illness or emergency, a rescheduled session will be offered at no extra cost.

4. Lesson Format & Content

  • All lessons are held online using a secure video conferencing platform.

  • Lessons are tailored to the individual student’s needs and may include pre-topic teaching, revision, exam preparation, or general skills development.

  • Parental involvement and communication are encouraged to support progress.

5. Student Conduct

  • Students are expected to behave respectfully and engage positively in lessons.

  • Disruptive or inappropriate behaviour may result in the session being ended early and reviewed.

  • Repeated issues may lead to termination of tutoring services.

6. Technology & Responsibility

  • It is the parent’s/guardian’s responsibility to ensure that the student has a stable internet connection and access to the agreed platform.

  • Technical failures on the student’s end may not be refunded unless prior agreement is made.

  • Lessons may not be recorded without express written permission from both parties.

7. Safeguarding

  • Katherine West is committed to safeguarding and promoting the welfare of children.

  • A parent or responsible adult should be aware of when tutoring sessions are taking place.

  • Any safeguarding concerns will be handled in line with statutory guidance and may be referred to appropriate authorities.

8. Privacy & Data Protection

  • Personal data is collected only as needed to provide tutoring services and is processed in line with the Privacy Policy.

  • Your information will never be sold or shared without consent, unless required by law.

9. Termination of Services

  • Either party may choose to end the tutoring arrangement with reasonable notice.

  • Prepaid sessions that are unused may be refunded at the tutor’s discretion, subject to any cancellation charges.

10. Changes to These Terms

These Terms & Conditions may be updated periodically. Any changes will be communicated via email or published on the website with a revised date.

bottom of page